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Taking a Stand: How to Lodge a Load Shedding Complaint

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If you are facing load shedding or electricity outages in your area, it is important to take a stand and make a complaint. Here’s how to do it:

1. Gather necessary information: Make sure you have the details of the incident handy before registering your complaint. This should include the date and time when the power outage occurred as well as its duration.

Gather all necessary information relating to the incident, such as the date and time of the power outage, and its duration.

Outline of Load Shedding Procedure

1. Locate your municipality’s Load Shedding contact information.
2. Contact the relevant department with your complaint and provide details of your area’s load shedding schedule, specification of times and duration of outages, etc.
3. Request that a technician visit to investigate the issue and provide you with an explanation for any problems or discrepancies in load shedding schedules.
4. Follow up on the progress from time to time until resolution is achieved or a satisfactory outcome has been reached.

Find the contact information for your municipality’s Load Shedding Department by searching online or calling their customer service line. Contact them directly with your complaint, providing all relevant details such as specific times and duration of outages, if applicable. Ask them to send a technician to investigate any potential problems or discrepancies in scheduled load shedding times and receive an explanation for them. Monitor the progress periodically until the issue is resolved or a satisfactory outcome has been reached.

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Reasons to File a Complaint

If you are experiencing load shedding in an area that is not on the announced schedule, it is important to file a complaint with your municipality. By taking this step, you can protect yourself and others from frequent outages and ensure that you find the best solution available. You should also report any malfunctioning equipment or if loadshedding lasts longer than what was stated in the published schedules. Additionally, filing a complaint is important because it lets the municipality know how many people are being affected by power outages in their area. This information can help them to better serve their community.

Gather Necessary Information & Documents

To lodge a load shedding complaint, you need to have the necessary information and documents. Collect your electrical bill, meter readings, and other related documents that can be used to support your complaint.

Research Provincial Utility Company’s Complaint Process

Start by researching your provincial utility company’s complaint process. Find out how to lodge a formal complaint and what forms of documentation are required.

Draft & Submit a Complaint

Draft a complaint that outlines your grievances and the circumstances surrounding them. Include any details such as the dates, times and areas where load shedding has taken place. Submit the complaint to your local electricity provider by post, email or in person.

Follow Up & Track Progress

Once you have lodged your complaint, take initiative to follow up with the power company. Ask for regular updates on their progress in resolving your issue. Make sure you keep a record of all communication regarding your complaint. If necessary, escalate your issue to higher authorities if there is no improvement in the situation even after following up several times.

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Consider Alternative Methods of Resolution

Before lodging a complaint, it is important to consider alternative methods of resolution. Talk to the power provider or municipality about possible solutions that can prevent or lessen the impact of load shedding.

Tips for Writing an Effective Complaint

1. State the problem clearly and concisely.

2. Explain how long you have been experiencing the issue.
3. Include any information that might be relevant, such as bills or receipts.
4. Request a specific remedy to the situation, such as getting reimbursed for costs incurred due to power outages or rescheduling of power outages for more convenient times for customers.
5. Be polite but firm in your language when writing your complaint letter, and ensure it is free from grammatical errors and typos.


Getting your voice heard can be difficult, but it’s not impossible. By preparing a clear, concise and focused letter of complaint about load shedding, citizens can make their voices heard and ensure that their concerns are addressed. Taking a stand is an important step in preserving access to electricity and the quality of life that this resource provides.

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